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Frequently asked questions by topic, answers to the most searched doubts, and shortcuts to guides and tutorials. If none of this solves it, we're a WhatsApp message away.
Or browse by category below · WhatsApp direct +54 9 11 5655-0699.
Quickstart guide (PDF)
Short and to the point: from sign-up to your first AI-assisted send, in minutes.
Full manual (PDF)
The whole platform in one downloadable guide: campaigns, lists, AI, automation, and more.
Ask Amanda AI
Get your question answered right away on WhatsApp — Amanda after hours, the team during business hours.
Diagnosis
Why are my emails going to spam?
The 12 most common reasons, ranked by frequency, with how to check each one in your account and how to fix it.
Read the full answerTechnical setup
How to authenticate your domain in 15 minutes
SPF + DKIM + DMARC explained step by step: what to publish in your DNS, how to verify it, and which mistakes to avoid.
Read the full answerAll FAQ categories
Each category groups the questions for its topic, with links to the tutorials, guides, and tools that answer them.
Deliverability
Spam, authentication (SPF/DKIM/DMARC), domain warmup, bounces, and reputation.
See questionsAmanda AI
What Amanda does, how generations work, brand tone, analysis, and human control.
See questionsContacts and lists
Importing CSV/Excel, custom fields, segmentation, and list hygiene.
See questionsCampaigns and sends
Visual editor, subject lines, scheduling, transactional sends, and reading reports.
See questionsAutomation
Visual flows: welcome, cart abandonment, re-engagement, entry conditions, and pauses.
See questionsIntegrations and development
Connecting your AI (Claude, Cursor) via MCP, REST API v3, webhooks, and transactional emails.
See questionsBilling and plans
Plans, cycle, taxes, currencies, payment methods, changes, expirations, and refunds.
See questionsReseller / white-label
Activation, license, sends, AI credits, white-label, support, and billing your clients.
See questionsThe most common general questions
A professional email marketing platform with artificial intelligence, a product by TECSID. It lets you create, send, automate, and optimize campaigns, with Amanda (the AI agent) assisting you at every step. Built for businesses, agencies, and resellers across Latin America.
Yes. The Free Plan is an account of its own (not a trial that expires): 100 sends per month for a full year, with free access to Amanda's AI features — enough generations to create and analyze your campaigns — plus API and MCP access. No credit card required.
In four ways: AI with its own identity (Amanda) that creates full campaigns and learns your Brand Kit; our own sending engine (aMailMTA) instead of a resold SMTP; a Latin America focus with Spanish-language support and local-currency pricing; and a mature reseller model with white-label. Over 20 years of TECSID's experience back the deliverability.
Yes. The REST API v3 documents over 100 endpoints with JWT authentication and webhooks. And you can connect your AI assistant (Claude, Cursor, VS Code) via MCP to operate in natural language, without writing code.
By WhatsApp (+54 9 11 5655-0699; the team during business hours and Amanda after hours), through Amanda's chat inside the product, or by email at [email protected] (sales). To report abuse or spam, use the [abuse report channel](/legales/denuncia). No tickets bouncing between departments.
arrobaMail is a product by TECSID, an Argentine company with a track record since 2004 in Internet services and communication platforms. arrobaMail has operated as a product since 2015.
If none of this solves your issue, let's talk
Coordinated channels: direct WhatsApp, scheduling with our team, Amanda AI chat inside the product, and a sales email. Zero tickets bouncing between departments.
WhatsApp
+54 9 11 5655-0699 · team + Amanda AI after hours
Sales email
Abuse / reports
Form at /legales/denuncia
Priority support
Included in Reseller plans
Get started with arrobaMail
in under 5 minutes.
Free plan, AI generations included, no credit card required — and real support from a real team.