General Terms and Conditions

This document replaces earlier versions. If you have an active account, continuing to use the services means you accept these Terms.

1. Provider identification and acceptance

arrobaMail's services are provided by:

Legal owner / Business name: TECSID de Danilo Raúl Garín
Trade name: TECSID — Product: arrobaMail
Argentine Tax ID (CUIT): 23-23639244-9
Registered and tax address: Las Heras 155 (postal code 1663), San Miguel, Buenos Aires Province, Argentina
Contact: [email protected] · WhatsApp +54 9 11 5655-0699

By using arrobaMail's Email Marketing, direct marketing, or any other product offered under arrobaMail — hereinafter "the Service" — whether free of charge or under a paid contract, you — hereinafter "the Client" — agree to be bound by these Terms and Conditions.

TECSID is an Argentine sole proprietorship operating since 2004 in Internet services, digital marketing, and direct-communication platforms. arrobaMail has operated as a SaaS product since 2015.

These Terms are part of a broader agreement that also includes the Privacy Policy, the Cookie Policy, and the Anti-Spam Policy. Accepting the Service means accepting all four documents.

We may amend these Terms. Material changes are communicated to active Clients with reasonable advance notice and take effect upon publication on the site; continued use of the Service after a change constitutes acceptance of it. If the Client is a consumer, no change may diminish the rights the law grants them.

2. Description of the Service

2.1 Nature of the Service

arrobaMail is a SaaS platform for creating, sending, managing, automating, and analyzing Email Marketing campaigns, with artificial-intelligence assistance (the Amanda agent and other components), contact list management, segmentation, deliverability tools (SPF, DKIM, DMARC), automations, reporting, API integrations, and options for resellers (white label).

2.2 Contracting models

We offer the following models, in addition to the free trial:

Monthly Plans — a recurring monthly fee with an assigned send quota.
Prepaid Plans — one-time send credits, with no monthly renewal.
Unlimited Plans — unlimited sends to a defined number of subscribers (billed per subscriber base).
Reseller Plan — a semi-annual subscription for resellers and agencies operating under white label.
AI Credits — additional packages to use artificial-intelligence features.
Free Plan — described in section 4.

The features, quotas, resources, and prices of each plan are published at /pricing. Prices are shown in Argentine pesos (AR$) for visitors from Argentina, in US dollars (US$) for the rest of the world, and, in the near future, in Brazilian reais (R$) for Brazil. We may amend features and prices in accordance with section 3.5.

2.3 Legal capacity

The Service is available to persons over 18 years of age with legal capacity to contract, and to legally constituted legal entities or organizations. If you are under 18 or lack the legal capacity to contract, you are not authorized to use the Service.

2.4 Accuracy of information

The Client agrees to provide truthful, accurate, up-to-date, and complete information when registering and throughout the use of the Service. False or outdated information may result in the suspension or cancellation of the account.

2.5 Account security

The Client is responsible for keeping their account, passwords, and API keys secure, and for safeguarding any information they upload. arrobaMail is not liable for unauthorized access resulting from credentials that were leaked, shared, or weakly protected by the Client.

2.6 Resale, resellers, and sub-accounts

A Client who resells, sub-licenses, or transfers use of the Service to third parties (reseller or white-label model) acts on their own account and risk, under their own commercial terms, and assumes the following responsibilities:

Their own relationship with their clients. The Reseller fully manages the relationship with its clients, sub-users, and sub-account holders (onboarding, support, billing, terms, and data). arrobaMail does not intervene in that relationship and has no direct link with the Reseller's clients or with the subscribers they upload.
Sole point of contact. The Reseller is the sole responsible party and point of contact for its clients and for the data subjects. Any claim, rights request, or inquiry from its clients or subscribers must be channeled through the Reseller, not arrobaMail.
Responsibility for its sub-clients. The Reseller is responsible for the actions, breaches, and damages of its sub-clients, sub-users, and sub-account holders, and undertakes to enforce these same Terms, the Anti-Spam Policy, and applicable data-protection law against them, through its own contracts (including, where applicable, a data processing agreement with each of its clients).
arrobaMail's role. With respect to data that the Reseller's clients upload to the platform, arrobaMail acts solely as a provider of infrastructure and software (sub-processor), without determining the purposes or validating the lawfulness, source, or consent behind those lists (see Privacy Policy, section 3, and the Data Processing Agreement).
Indemnity. The Reseller holds TECSID/arrobaMail harmless against any claim from its clients, subscribers, or authorities arising from use of the Service by the Reseller or its clients (see section 8).

2.7 Prohibited uses

Using the Service is prohibited to:

Promote illegal, counterfeit, pornographic, obscene, violent, discriminatory material, or material contrary to the customs of a given region.
Send messages to contacts who did not give their consent, who unsubscribed, or who indicated they did not wish to receive communications (see Anti-Spam Policy).
Misrepresent the sender's identity, domain, subject line, or message content.
Breach systems, attempt unauthorized access, or run penetration tests without express authorization.
Any other unlawful use or use contrary to these Terms.

3. Fees, payments, and renewals

3.1 Billing

Monthly Plans: recurring billing between the 1st and the 10th of each month. If we do not receive clear identification of payment within that period, we may suspend sending. In business-to-business contracts, the minimum contract term is 3 (three) consecutive months (see section 3.4).
Prepaid Plans: billed when credits are purchased. Unused credits expire 365 days after the last top-up.
Unlimited Plans: billed monthly or per the specific terms agreed.
Reseller Plan: billed semi-annually.

3.2 Quotas and renewals

Send quotas reset on each plan renewal date. Unused available sends do not roll over to the next period. Non-payment on monthly plans may, after a reasonable period, lead to suspension and later deletion of the account, with prior notice to the Client.

3.3 Unidentified payments

A payment made but not identified or reported by the Client is not deemed effective until identified. It is the Client's responsibility to report the payment through the available channels (the site's "Report payment" section, WhatsApp, or email).

3.4 Minimum term and refunds

Minimum term (Monthly and Reseller plans, business-to-business relationships): 3 (three) consecutive months from contracting, unless the offer or a specific commercial term expressly states otherwise. During that period the Client agrees to pay for all committed months; ordinary cancellation may be requested to take effect starting the fourth month. This minimum term does not apply to, and cannot be enforced against, a consumer Client, who retains at all times the rights set out in section 5, including cancelling the Service at any time.
Refunds: amounts paid are non-refundable, except for (a) the consumer's right of withdrawal recognized by law (section 5.1), and (b) a material error attributable to arrobaMail, reported within 7 calendar days.

3.5 Fee changes

Plan fees and features may change. Changes apply to new contracts and to renewals; existing plans keep their terms until renewal or expiration.

3.6 Taxes and fees

Payments may include taxes, withholdings, and bank or payment-gateway fees depending on the method, country, and currency. Those charges are borne by the Client.

3.7 Non-payment, suspension, and cancellation for arrears

Non-payment by the due date may result in the total or partial suspension of the Service from that moment.
arrobaMail may send notices by email and, additionally, by SMS or WhatsApp. Communications sent to the contact details the Client registered will be deemed validly delivered for purposes of operating the Service, even if the Client does not read them, as long as they were sent to the channels the Client declared and kept up to date. We keep a record of those communications.
If arrears persist for 10 (ten) calendar days past the due date, arrobaMail may cancel the account and delete associated access, data, campaigns, lists, templates, statistics, and integrations, retaining only information that must be kept under a legal, tax, security, or claims-defense obligation (see Privacy Policy, section 8).
If the Client is a consumer, before final cancellation for arrears we will send prior notice with a reasonable period, and the Client retains at all times the rights set out in section 5.

4. Free Plan

The Free Plan is valid for 365 days (one year).
It includes 100 renewable monthly sends, which do not roll over from one month to the next.
It includes monthly artificial-intelligence generations, in an amount sufficient to create a campaign and make adjustments to it.
It is granted once per person or company.
Once the period ends or the month's resources are exhausted, the account loses the corresponding availability. If the Client does not contract a plan, uploaded information may be deleted per the retention periods (section 6).
Accepting the Free Plan means accepting these Terms to the same extent as any paid plan.

5. Rights of the consumer Client

When the Client qualifies as a consumer under Consumer Protection Law No. 24,240 (Argentina), they hold the following rights, which prevail over any conflicting clause in these Terms and cannot be waived:

5.1 Right of withdrawal

The consumer may withdraw from the contract within 10 (ten) calendar days, counted from the execution of the contract or from activation of the Service, whichever occurs last, without stating a reason and at no cost (article 34 of Law 24,240, article 1110 of the Civil and Commercial Code, and Resolution 954/2025 of the Undersecretariat for Consumer Protection and Fair Trading). This right is subject to the Service not having started being performed at your request or with your consent: actual use may exclude withdrawal or adjust the refund in proportion to what was used, per articles 1110 through 1116 of the Civil and Commercial Code. Use of the Service includes, among other cases, sending campaigns, consuming credits, using artificial-intelligence features, activating automations, or using the API. To exercise this right, use the Withdrawal Button; we will process the request without requiring registration or any additional procedure.

5.2 Cancelling the service

The consumer may request cancellation of the Service through the same channel used to contract it, simply and without obstacles, in accordance with applicable regulations. We enable that cancellation through the Service Cancellation Button and the site's contact channels.

5.3 Information and fair treatment

The consumer has the right to true, clear, and detailed information, and to fair and equitable treatment. Clauses in these Terms that could be deemed abusive under article 37 of Law 24,240 will be deemed not agreed to with respect to the consumer.

6. Data retention, backups, and export

Sent messages, campaign histories, and their associated statistics are kept for a period of 6 months. After that period, if the Client did not delete them, they may be automatically deleted. Detailed retention periods are set out in the Privacy Policy, section 8.

Backups. arrobaMail performs backups for operational continuity, security, and infrastructure recovery. Those backups do not constitute an individual restoration service for data, lists, campaigns, images, or statistics that the Client has deleted — intentionally, by oversight, or by error — nor do they create any obligation to reconstruct specific information.

Export before cancellation. The Client is responsible for exporting and keeping copies of their lists, campaigns, reports, templates, images, and other content before cancelling the Service, using the export tools we offer or their own means. Once an account is cancelled, permanently suspended, or deleted, arrobaMail does not guarantee the retention or historical recovery of the information, nor its availability if the account is reactivated in the future. The processing of personal data is governed by the Privacy Policy.

7. Limitation of liability

7.1 Indirect damages

To the maximum extent permitted by law, arrobaMail/TECSID is not liable for special, indirect, consequential, or incidental damages, or for lost profits, lost revenue, or loss of use, arising from the Service. This limitation does not extend to cases where mandatory law — particularly consumer-protection law — does not allow its exclusion.

7.2 Service interruptions

arrobaMail/TECSID is not liable for damages arising from the partial or total suspension or interruption of the Service due to technical causes, maintenance, force majeure, external attacks, or upstream provider failures.

7.3 Deliverability

arrobaMail provides tools and best practices to improve deliverability (SPF, DKIM, DMARC, authentication, domain warm-up, reputation), but does not guarantee that emails will reach recipients' inboxes. Deliverability depends on multiple factors outside our control: mail-provider filters, the domain's historical reputation, list quality, message content, and the Client's conduct.

7.4 Backups

arrobaMail's backups exist for operational continuity and infrastructure protection, not as an individual restoration service for data deleted by the Client (see section 6). We recommend the Client keep their own backups and export information they care about.

8. Indemnity

The Client will hold TECSID, its staff, and providers harmless against third-party claims — including fees and costs — arising from:

use of the Service by the Client;
use of the Service by its sub-clients, sub-users, or sub-account holders (reseller model), and the Client's relationship with them;
breach of these Terms or the annexed documents;
infringement of intellectual property, privacy, or other third-party rights;
sending messages that violate applicable law;
any abusive use of the Service.

9. Intellectual property

The Service (platform, code, design, brand, documentation, and the Amanda agent) is the property of TECSID and is protected by intellectual property law.
The Client retains intellectual property ownership of the content they upload (lists, messages, images, their own templates).
The Client grants arrobaMail a limited, non-exclusive license to process that content solely to provide the Service.
The Client acquires no rights over TECSID's brand or code merely by using the Service.

10. Complaints and abuse

The Abuse Report Channel is available to report any breach of these Terms or the annexed policies. Every report is reviewed within a reasonable period and may result in warnings, suspensions, or account cancellations as applicable, in accordance with the Anti-Spam Policy.

11. Assignment and termination of the agreement

11.1 Termination

The agreement terminates when:

either party formally notifies the other;
arrobaMail communicates cancellation of the Service due to breach;
the Client fails to make payments in a timely manner;
the Client breaches the Terms or the annexed policies.

11.2 Effects of termination

Upon termination, the Client loses access to the Service and their information may be deleted per the retention periods. No refunds are due for amounts already paid, except as provided in sections 3.4 and 5.

11.3 Assignment

arrobaMail may assign this agreement to related third parties, subsidiaries, or successors, retaining the same obligations toward the Client. The Client may not assign this agreement without arrobaMail's written consent.

12. Amendments

These Terms may be updated. Material changes are communicated to active Clients with reasonable advance notice and take effect upon publication. Continued use of the Service constitutes acceptance, without prejudice to the consumer's non-waivable rights.

Prior versions: 3.0 (June 19, 2026) and 2.0 (May 23, 2026), archived.

13. Governing law and jurisdiction

This agreement is governed by the laws of Argentina. For any dispute, the parties submit to the National Courts sitting in the Autonomous City of Buenos Aires, except when the Client is a consumer, in which case the court of the consumer's domicile has jurisdiction (article 36 of Law 24,240), without prejudice to any rights the law of the Client's country of residence may grant them.

14. Contact

Support and inquiries: [email protected]
Abuse and complaints: [email protected] · Abuse report channel
WhatsApp: +54 9 11 5655-0699

Last updated: June 20, 2026 — Version 3.1.